What type of payment do you accept online?
We accept American Express, Discover Card, MasterCard & VISA.
Do I have to pay sales tax on my order?
As a result of a recent US Supreme Court decision and consequent state law changes, we are now required to collect sales tax in many states, and will begin collecting sales tax in additional states in the near future. Presently, we currently collect sales tax in CA, FL, LA, MI and WA.
Alabama residents: seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue. Seller’s program account number is SSU-R010393255.
Is it safe for me to use my credit card? Is your site secure?
Yes. It is safer to use your credit card on our site than at a mall. Our site is equipped with Secure Socket Layer technology. If you access the Sunset site using a secure browser such as Netscape or Internet Explorer, the personal data you send us (name, address, phone number, credit card information, etc.) is encrypted for your protection during the transmission process and can only be decoded by Sunset.
I was emailed a promotion code to receive a special promotion on my next online order. How do I make sure I receive the promotion offered?
If you click through the email you received, the promotion code should automatically populate on your order & generate the promotion offered.
What is your return policy?
We stand behind the quality of every product we sell. If you are not completely satisfied with the quality of your merchandise, you may return it for a refund or replacement within 60 days of the shipping date. NOTE: A re-stocking fee may apply.
AUTHORIZATION is REQUIRED for all returns. Please click here to contact us for authorization before returning any merchandise to us. We reserve the right to refuse all returns that are sent to us without prior authorization.
Personalized items: Please carefully proofread your submission for all personalized items before ordering. All internet orders are produced exactly as submitted at point of purchase. Therefore, we cannot replace or refund orders that are submitted errantly.
Does Sunset sell gift certificates?
At this time we do not offer Sunset gift certificates.
I left some items in my shopping cart on a previous visit but they weren't there when I returned. What happened?
If you are a registered user and signed in during your last visit, all items in your cart are still there. Just sign in during your next visit and these items will reappear. If you did not initially sign in, or were shopping as a guest, the items will no longer be in your shopping cart.
Where do you ship? Do you accept international orders?
At this time, we only ship orders to the U.S. and its territories (to include Puerto Rico, Guam, American Samoa, Northern Mariana Islands, The Virgin Islands, and APO/FPO addresses). All orders must utilize both a U.S. mailing and billing address in order to be processed. We do not ship internationally and therefore cannot process orders that utilize an international billing address.
When will I receive my order?
This depends on the delivery method you select. Please click here for more information on our delivery options.
How can I find out about the status of my order?
If you placed your order on our website & have an online account, sign in and click on “My Orders” on the left hand side. You will see a list of recent orders you’ve placed. Select an order from that list to see the status.
Can you ship my order to another address? Can you ship gifts directly to recipients?
Of course! We can send orders to any address you wish within the United States. To designate an address other than your own, simply make your choices in Check Out where you’ll enter the recipient’s address.
Is there a charge for personalization?
No. Personalization is always FREE of charge.
What characters are allowed in personalization?
Almost all characters are allowed when personalizing our products. The only exceptions are "foreign" or non-standard English characters (such as á é í ñ ó ¡ Ü Ú ¿). These foreign characters should NOT be used.
How do you select the products Sunset sells? Are you open to suggestions from consumers?
Through the years, Sunset and the merchandising team traveled the world in search of unique items, and came to know exactly what our customers like. Every one of our products is backed by our 100% quality guarantee. We always enjoy hearing from consumers and while we don’t pay for product suggestions, we welcome your feedback.
Does Sunset design its own products?
Our product development team designs unique items for our website each year. That's one of the secrets behind our unique product selection. In addition, we search America and the world for great items you won't find elsewhere. Exclusive items are identified by the word "Exclusive!" on our website.
How do I know that the toys I purchase from Sunset are safe?
All the toys sold online are tested by an independent laboratory and comply with all applicable voluntary and mandatory safety regulations.
Does Sunset offer gift-wrapping?
Unfortunately, we don't offer gift-wrapping service at this time.